Product Returns

When returning products, customers must comply with the laws of the Republic of Lithuania and the return policy established by Eurodata.lt:

1. The returned product must be in its original and neat packaging. This requirement does not apply when returning a product with a manufacturing defect.
2. The product must not be damaged, scratched, or otherwise affected by the customer.
3. The product must retain its original commercial appearance, including intact labels, protective films, and other protective elements. This requirement does not apply when returning a product with a manufacturing defect.
4. The returned product must include all components originally received by the customer.
5. When returning a product, the customer must provide the proof of purchase, warranty card, and certificate of authenticity (if issued by Eurodata.lt), as well as a completed return form, which can be provided by Eurodata.lt administration upon request.
6. Gold, silver, platinum, palladium, and copper products, including bars, coins, and other investment products, are considered non-returnable under the laws of the Republic of Lithuania and the European Union once the order has been placed and the price has been fixed. If the customer wishes to cancel the order, Eurodata.lt may repurchase the products only at the precious metal buyback prices valid at that time (No. 738, dated 2024-07-22, published in TAR on 2024-07-28, identification code 2014-10565).

All costs related to product returns, including shipping and any additional expenses, shall be covered by the customer.

Gold, silver, platinum, palladium, and copper products purchased from Eurodata, UAB, as well as other non-returnable products specified in retail trade regulations and products manufactured according to a special customer order, are non-returnable unless Eurodata, UAB agrees to accept such returns.

In accordance with the laws of the Republic of Lithuania, Eurodata.lt undertakes to refund the customer no later than within 14 business days after the product has been inspected and confirmed by a responsible specialist to be undamaged and not otherwise affected by the customer.

Return Request Form.

Warranty

Our products are covered by warranties established by Eurodata.lt, manufacturers, and the laws of the Republic of Lithuania. The warranty includes free repair of the product or replacement with a new product of equal or better technical specifications.

The warranty does not apply in the following cases:

1. Damage caused by improper use, storage, or maintenance conditions, including cleaning, washing, scratching, and similar actions.
2. The product has been disassembled, impacted, or otherwise damaged by the customer.
3. Defects in electronic devices caused by electrical network failures, voltage fluctuations, overloads, or other power supply issues.
4. Foreign substances or particles, such as liquids, dust, sand, gravel, or similar materials, have entered the product.
5. Damage caused by force majeure circumstances, including lightning, floods, earthquakes, fires, or other natural disasters.
6. The warranty product was used for purposes other than its intended use.

* The warranty becomes effective from the date of purchase.

Warranty and Return Conditions

In cases where product returns are permitted, the following conditions apply:

1. The returned product must be in its original and neat packaging.
2. The product must not be damaged, scratched, or otherwise affected by the customer.
3. The product must retain a flawless commercial appearance, including intact labels, protective films, and other protective elements.
4. The returned product must include all components originally received by the customer.
5. When returning a product, the customer must provide proof of purchase, the warranty card, and the certificate of authenticity (if issued by Eurodata, UAB), as well as a completed return form provided by Eurodata, UAB administration upon request.
6. Returns of precious metal products are only carried out through Eurodata, UAB repurchasing the products from the customer at the precious metal buyback prices valid at that time.

All expenses related to product returns are covered by the customer.

Eurodata, UAB refunds customers for returned products only after a responsible specialist has inspected the product and confirmed that it has not been damaged or otherwise affected, but no later than within 14 calendar days from the date the returned product is received.